Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with Nevolera. We are committed to making your shopping experience as smooth and reliable as possible. Please review our shipping policy below before placing your order.

Order Processing

Once your order is placed, it will be sent to our fulfillment partner for processing and preparation.

Please allow 1–3 business days for order processing before shipment, unless otherwise stated.

Orders are not processed on weekends or statutory holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery time is generally 10–15 business days after shipment.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, holidays, or other circumstances outside of Nevolera's control.

Shipping Destinations

Nevolera currently ships to eligible addresses within Canada and the United States.

Available shipping options, rates, and estimated delivery information will be displayed at checkout based on the customer's delivery address.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

From time to time, Nevolera may offer free shipping promotions or free shipping on qualifying orders. Any applicable promotion and its requirements will be displayed on our website or at checkout.

Tracking Your Order

When tracking information is available, customers will receive a shipping confirmation email containing their tracking details.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@nevolera.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Nevolera is not responsible for orders that are delayed, returned, lost, or delivered incorrectly as a result of an incorrect or incomplete address provided by the customer.

Delayed Shipments

Occasionally, orders may experience delays due to circumstances outside of our control, including carrier delays, customs processing, severe weather, high-volume periods, holidays, or other logistical disruptions.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you still need assistance, contact us at support@nevolera.com and include your order number.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbours, building management, or the carrier.

If you believe your package has been lost in transit, please contact support@nevolera.com with your order number and tracking information. We will review the situation and assist you with the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at support@nevolera.com.

Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. This information helps us review and resolve the issue efficiently.

Customs, Duties and Taxes

International or cross-border shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country or local authorities.

Where such charges are not collected at checkout, they are the responsibility of the customer.

Nevolera does not control customs processing times or charges imposed by government authorities.

Order Changes and Cancellations

If you need to change or cancel an order, please contact support@nevolera.com as soon as possible.

We will make reasonable efforts to accommodate your request; however, once an order has entered fulfillment or has shipped, changes or cancellations may no longer be possible.

Returns and Refunds

Shipping-related return and refund requests are subject to our Return & Refund Policy.

Please contact us before returning any product. Items returned without prior authorization may not be accepted.

Contact Us

If you have questions regarding shipping or an existing order, please contact:

Nevolera Support

Please include your order number when contacting us about an existing order so we can assist you more efficiently.